@import"https://fonts.googleapis.com/css2?family=Roboto:wght@300;400;500;700&display=swap";.header{background-color:var(--verde-escuro);color:var(--branco);padding:.8rem 0;box-shadow:var(--sombra-md);width:100%}.header-container{display:flex;justify-content:space-between;align-items:center}.header-logo{display:flex;align-items:center;gap:.85rem;color:var(--branco);text-decoration:none;transition:opacity .2s ease}.header-logo:hover{color:var(--branco);opacity:.9}.header-logo-img{height:40px;width:auto;border-radius:var(--radius-sm)}.header-logo h1{font-size:1.4rem;font-weight:700;margin:0}.header-logo span{font-size:1.1rem;font-weight:300;opacity:.9;border-left:2px solid var(--verde-claro);padding-left:.85rem}.header-nav{display:flex;align-items:center;gap:1.5rem}.header-welcome{font-size:.9rem;font-weight:500;opacity:.9}.btn-logout{background:var(--verde-medio);color:var(--branco);border:none;border-radius:var(--radius-md);padding:.5rem 1rem;font-weight:500}.btn-logout:hover{background:var(--verde-claro);color:var(--texto-principal)}.btn-logout span{display:block}@media(max-width:600px){.header-logo-img{height:30px}.header-logo h1{font-size:1.1rem}.header-logo span{font-size:.9rem}.header-welcome,.btn-logout span{display:none}.btn-logout{padding:.5rem}}.layout-container{display:flex;flex-direction:column;min-height:100vh}.main-content{flex-grow:1;padding-top:2rem;padding-bottom:3rem}.login-wrapper{display:flex;justify-content:center;align-items:center;min-height:100vh;background-color:var(--cinza-bg);padding:1rem}.login-container{background:var(--branco);padding:2.5rem;border-radius:var(--radius-lg);box-shadow:var(--sombra-lg);width:100%;max-width:450px;text-align:center}@media(min-width:600px){.login-container{padding:3rem}}.login-header{margin-bottom:2rem;text-align:center}.login-header .logo-img{width:100px;height:auto;margin-bottom:1rem}.login-header h1{color:var(--verde-escuro);font-size:2rem;margin-top:0;font-weight:700}.login-header p{font-size:1.1rem;color:var(--cinza-texto-claro);font-weight:400}.login-form .form-group{margin-bottom:1.5rem;text-align:left}.login-form label{display:block;margin-bottom:.5rem;font-weight:500;color:var(--texto-principal)}.login-form button{width:100%;padding:.8rem;font-size:1.1rem;font-weight:700;margin-top:.5rem}.ticket-list-container{padding:0;overflow-x:auto;border-radius:var(--radius-lg);border:1px solid var(--cinza-borda);box-shadow:var(--sombra-sm)}.ticket-table{width:100%;border-collapse:collapse;text-align:left}.ticket-table th,.ticket-table td{padding:1rem 1.2rem;vertical-align:middle;white-space:nowrap;border-bottom:1px solid var(--cinza-borda)}.ticket-table th{background-color:var(--cinza-bg);font-weight:700;color:var(--cinza-texto-claro);text-transform:uppercase;font-size:.75rem;letter-spacing:.5px}.ticket-table tbody tr:last-child td{border-bottom:none}.ticket-table tbody tr:hover{background-color:var(--cinza-bg)}.ticket-titulo{font-weight:500;color:var(--texto-principal);max-width:300px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-categoria{font-weight:400;color:var(--cinza-texto-claro)}.btn-action{background:var(--branco);color:var(--cinza-texto-claro);border:1px solid var(--cinza-borda);border-radius:var(--radius-md);padding:.4rem .7rem;box-shadow:var(--sombra-sm)}.btn-action:hover{background:var(--cinza-bg);color:var(--verde-medio);border-color:var(--cinza-borda)}.no-tickets{text-align:center;font-size:1.1rem;color:var(--cinza-texto-claro);padding:3rem 2rem}.dashboard-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1.5rem}.dashboard-header button{font-size:1rem;font-weight:500}.modal-overlay{position:fixed;top:0;left:0;width:100%;height:100%;background-color:#0009;display:flex;justify-content:center;align-items:center;z-index:1000;padding:1rem}.modal-content{width:100%;max-width:600px;max-height:90vh;overflow-y:auto;padding:0;animation:fadeIn .2s ease-out;border:1px solid var(--cinza-borda)}@keyframes fadeIn{0%{opacity:0;transform:scale(.95)}to{opacity:1;transform:scale(1)}}.modal-header{display:flex;justify-content:space-between;align-items:center;padding:1.5rem 2rem;border-bottom:1px solid var(--cinza-borda)}.modal-header h3{font-size:1.4rem;font-weight:700;color:var(--verde-escuro)}.modal-close-btn{background:none;border:none;font-size:1.5rem;color:var(--cinza-texto-claro);cursor:pointer;padding:0;line-height:1}.modal-form{padding:2rem}.modal-form .form-group{margin-bottom:1.25rem}.modal-form label{display:block;margin-bottom:.5rem;font-weight:500}.modal-form input[type=file]{border:none;padding:0;background:none}.modal-form input[type=file]::file-selector-button{font-family:inherit;font-weight:500;padding:.4rem .8rem;border-radius:var(--radius-md);border:1px solid var(--cinza-borda);background-color:var(--cinza-bg);cursor:pointer;transition:all .2s ease}.modal-form input[type=file]::file-selector-button:hover{background-color:var(--cinza-borda)}.modal-form small{display:block;margin-top:.5rem;color:var(--cinza-texto-claro);font-size:.9rem}.modal-footer{display:flex;justify-content:flex-end;gap:1rem;padding:1.5rem 2rem;border-top:1px solid var(--cinza-borda);background-color:var(--cinza-bg);border-radius:0 0 var(--radius-lg) var(--radius-lg)}.dashboard-container{width:100%}.dashboard-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1.5rem;flex-wrap:wrap;gap:1.5rem}.dashboard-header h2{font-size:1.8rem;font-weight:700;color:var(--texto-principal)}.dashboard-header button{font-size:.95rem;font-weight:500}.filters-bar{display:grid;grid-template-columns:1fr;gap:1.5rem}@media(min-width:992px){.filters-bar{grid-template-columns:1fr auto}}.search-bar{display:grid;grid-template-columns:1fr auto;width:100%}.search-bar input{border-radius:var(--radius-md) 0 0 var(--radius-md);border-right:none;margin-bottom:0;font-size:.95rem}.search-bar input:focus{position:relative;z-index:1}.search-btn{background-color:var(--verde-escuro);color:var(--branco);border-radius:0 var(--radius-md) var(--radius-md) 0;font-size:1.1rem;padding:0 1.2rem;border:1px solid var(--verde-escuro)}.search-btn:hover{background-color:var(--verde-medio);border-color:var(--verde-medio)}.filter-group{display:grid;grid-template-columns:1fr 1fr;gap:1rem}.filter-container{display:flex;flex-direction:column;gap:.3rem}.filter-container label{font-weight:500;font-size:.8rem;color:var(--cinza-texto-claro);text-transform:uppercase}.filter-container select{font-size:.95rem;font-weight:500;padding:.7rem .8rem}.ticket-details-container{width:100%}.back-link{display:inline-flex;align-items:center;gap:.5rem;font-weight:500;color:var(--verde-medio);margin-bottom:1.5rem;font-size:1rem}.back-link:hover{color:var(--verde-escuro)}.ticket-grid{display:grid;grid-template-columns:1fr;gap:1.5rem}@media(min-width:992px){.ticket-grid{grid-template-columns:3fr 1fr}}.ticket-main-content{display:flex;flex-direction:column;gap:1.5rem}.ticket-header{padding:1.5rem}.ticket-header-top{display:flex;flex-wrap:wrap;align-items:center;gap:1rem;margin-bottom:1rem}.ticket-header .status{margin:0;font-size:.8rem}.ticket-category-badge{display:inline-flex;align-items:center;gap:.4rem;font-size:.8rem;font-weight:700;padding:.3rem .8rem;border-radius:99px;background-color:var(--cinza-borda);color:var(--texto-principal)}.ticket-category-badge svg{font-size:.8rem}.ticket-header h2{font-size:1.8rem;font-weight:700;color:var(--texto-principal);margin-bottom:.5rem;line-height:1.3}.ticket-header p{font-size:.9rem;color:var(--cinza-texto-claro)}.ticket-chat{padding:0}.ticket-description{padding:1.5rem;border-bottom:1px solid var(--cinza-borda)}.ticket-description strong{font-weight:700;color:var(--texto-principal);display:block;margin-bottom:.5rem}.ticket-description p{line-height:1.7;white-space:pre-wrap;color:var(--cinza-texto-claro)}.messages-list{display:flex;flex-direction:column;gap:1rem;max-height:500px;overflow-y:auto;padding:1.5rem;background-color:var(--cinza-bg)}.message-bubble{padding:.8rem 1rem;border-radius:var(--radius-lg);max-width:85%;line-height:1.5}.message-bubble p{margin:0;white-space:pre-wrap;word-wrap:break-word}.message-sender{display:flex;align-items:center;gap:.5rem;margin-bottom:.5rem}.message-sender strong{font-weight:700;font-size:.9rem}.message-sender span{font-size:.8rem;color:var(--cinza-texto-claro)}.message-sender svg{font-size:1.2rem;color:var(--cinza-texto-claro)}.message-own{background-color:var(--verde-claro);color:var(--texto-principal);align-self:flex-end;border-bottom-right-radius:var(--radius-sm)}.message-own .message-sender{justify-content:flex-end}.message-other{background-color:var(--branco);border:1px solid var(--cinza-borda);color:var(--texto-principal);align-self:flex-start;border-bottom-left-radius:var(--radius-sm)}.ticket-reply{padding:1.5rem;border-top:1px solid var(--cinza-borda);background:var(--cinza-bg);border-radius:0 0 var(--radius-lg) var(--radius-lg)}.ticket-reply h3{font-size:1.3rem;font-weight:500;margin-bottom:1rem;display:none}.ticket-reply form{display:flex;flex-direction:column;gap:1rem}.ticket-reply textarea{min-height:100px;margin:0}.ticket-reply button{align-self:flex-end}.ticket-sidebar{display:flex;flex-direction:column;gap:1.5rem}.support-controls h3,.attachments-list h3{font-size:1.2rem;font-weight:700;margin-bottom:1.5rem;color:var(--verde-escuro);border-bottom:1px solid var(--cinza-borda);padding-bottom:1rem}.support-controls button{width:100%;margin-top:.5rem}.attachments-list ul{list-style:none;padding:0;margin:0;display:flex;flex-direction:column;gap:1rem}.attachments-list li{display:flex;align-items:center;gap:.75rem;font-size:.9rem;padding:.75rem;border-radius:var(--radius-md);border:1px solid var(--cinza-borda)}.attachments-list li svg{color:var(--verde-medio);font-size:1.1rem;flex-shrink:0}.attachments-list li a{color:var(--texto-principal);font-weight:500;word-break:break-all}.attachments-list li a:hover{text-decoration:underline}.attachments-list .download-icon{margin-left:auto;color:var(--cinza-texto-claro);font-size:1.2rem;flex-shrink:0}.attachments-list .download-icon:hover{color:var(--texto-principal)}.attachments-list p{font-size:.9rem;color:var(--cinza-texto-claro)}.notfound-container{display:flex;flex-direction:column;justify-content:center;align-items:center;min-height:80vh;text-align:center;padding:2rem}.notfound-container h1{font-size:6rem;font-weight:900;color:var(--verde-escuro);line-height:1}.notfound-container h2{font-size:1.75rem;font-weight:700;color:var(--texto-principal);margin-bottom:1rem;margin-top:1rem}.notfound-container p{font-size:1.1rem;color:var(--cinza-texto-claro);margin-bottom:2rem;max-width:400px}:root{--verde-escuro: #086C3D;--verde-medio: #278C37;--verde-claro: #8EBF22;--branco: #FFFFFF;--cinza-bg: #f9fafb;--cinza-borda: #e5e7eb;--cinza-texto-claro: #6b7280;--texto-principal: #1f2937;--vermelho: #ef4444;--amarelo: #f59e0b;--azul: #3b82f6;--sombra-sm: 0 1px 2px 0 rgba(0, 0, 0, .05);--sombra-md: 0 4px 6px -1px rgba(0, 0, 0, .1), 0 2px 4px -2px rgba(0, 0, 0, .1);--sombra-lg: 0 10px 15px -3px rgba(0, 0, 0, .1), 0 4px 6px -4px rgba(0, 0, 0, .1);--radius-sm: 4px;--radius-md: 6px;--radius-lg: 8px}*{margin:0;padding:0;box-sizing:border-box}body{font-family:Roboto,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;background-color:var(--cinza-bg);color:var(--texto-principal);line-height:1.6;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}input,textarea,button,select{font-family:inherit;font-size:1rem;transition:all .2s ease-in-out}a{text-decoration:none;color:var(--verde-medio);font-weight:500}a:hover{color:var(--verde-escuro)}button{cursor:pointer;border:none;border-radius:var(--radius-md);padding:.6rem 1.2rem;font-weight:500;display:inline-flex;align-items:center;justify-content:center;gap:.5rem}.btn-principal{background-color:var(--verde-escuro);color:var(--branco);box-shadow:var(--sombra-sm)}.btn-principal:hover{background-color:var(--verde-medio);box-shadow:var(--sombra-md)}.btn-principal:disabled{background-color:var(--cinza-borda);cursor:not-allowed}.btn-secundario{background-color:var(--branco);color:var(--texto-principal);border:1px solid var(--cinza-borda);box-shadow:var(--sombra-sm)}.btn-secundario:hover{background-color:var(--cinza-bg)}.container{max-width:1200px;margin:0 auto;padding:1rem}input[type=text],input[type=email],input[type=password],textarea,select{width:100%;padding:.7rem .9rem;border:1px solid var(--cinza-borda);border-radius:var(--radius-md);background-color:var(--branco);color:var(--texto-principal);margin-bottom:0}input:focus,textarea:focus,select:focus{outline:none;border-color:var(--verde-medio);box-shadow:0 0 0 3px #278c371a}textarea{min-height:120px;resize:vertical}.card{background:var(--branco);border-radius:var(--radius-lg);box-shadow:var(--sombra-md);padding:1.5rem;margin-bottom:1.5rem}@media(min-width:768px){.card{padding:2rem}}.form-group{margin-bottom:1.25rem}.form-group label{display:block;margin-bottom:.5rem;font-weight:500;font-size:.9rem;color:var(--texto-principal)}.status{padding:.3rem .8rem;border-radius:99px;font-size:.75rem;font-weight:700;text-transform:uppercase;color:var(--branco);display:inline-block;text-align:center;min-width:90px;line-height:1.4}.status-aberto{background-color:var(--azul)}.status-pendente{background-color:var(--amarelo);color:var(--texto-principal)}.status-concluido{background-color:var(--verde-medio)}.status-fechado{background-color:var(--vermelho)}.prioridade{font-weight:700;font-size:.9rem}.prioridade-baixa{color:var(--azul)}.prioridade-media{color:var(--amarelo)}.prioridade-alta{color:var(--vermelho)}